Frequently Asked Questions
Information about ordering
What payment options are there?
We offer a number of payment options with which you can pay securely through our partner Mollie. An overview of the payment options can be found at the bottom of the website or during checkout.
How do I place an order?
To place an order, add the items you wish to purchase to your shopping cart and proceed to checkout. You will be prompted to provide your shipping and billing information and select a shipping method. Once you have viewed your order, you can make your payment to complete your purchase.
What happens after I have placed an order?
After you have placed an order, you will automatically receive a confirmation email with an overview of your order.
What should I do if my order does not arrive or is incorrect?
If you receive an order that is missing items, contains damaged items or is incorrect, please contact our customer service as soon as possible. We will do our best to solve the problem as soon as possible.
Can I cancel or change my order?
Unfortunately, once an order has been placed, we cannot change or cancel it. Please check your order before submitting to make sure it is correct.
Shipping, deliveries and returns
How long does delivery of my order take?
Orders placed before 10:00 PM are shipped the same day and usually arrive within 1-2 business days.
When will my package be shipped?
Orders received before 10 pm will be processed the same day. In exceptional cases and for orders of gift boxes, this may take an extra day.
How can we contact you?
You can do this via the contact page on our website, but also directly via info@atelierrebul.al or +355 68 542 0572.
Is there free shipping?
That depends on your order value and where the package should be delivered. For shipments within Albania we offer this free of charge from € 50, below this amount € 5.95 shipping costs will be charged. For more information about shipping costs, please consult our shipping policy.
Do you have any other questions?
Then click on the button below and we will help you soon!
